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Faqs

Is Waxelene Ingestible? / Can you Eat Waxelene?

Waxelene is made from all organic food grade ingredients and is produced on all food grade equipment. Waxelene is produced as a cosmetic, therefore we cannot claim that it is ingestible or for internal use. We do not suggest consuming Waxelene for nutritional value. Accidental Ingestion of Waxelene would be no different than ingesting any of the organic ingredients on their own. (Soy Oil, Beeswax, Vitamin E Oil, Rosemary Oil) Concerned Individuals should consult their physician. if any the ingredients are a risk to them personally. Call 911 if there is a medical emergency.

What happens if my baby or dog eats Waxelene?

Waxelene is made from all organic food grade ingredients and is produced on all food grade equipment. Waxelene is produced as a cosmetic, therefore we cannot claim that it is ingestible or for internal use. We do not suggest consuming Waxelene for nutritional value. Accidental Ingestion of Waxelene would be no different than ingesting any of the organic ingredients on their own. (Soy Oil, Beeswax, Vitamin E Oil, Rosemary Oil) Concerned Individuals should consult their physician. if any the ingredients are a risk to them personally. Call 911 if there is a medical emergency.

What it Looks Like my 9oz jar has been opened and used?

Due to the thickness of Waxelene the top will not settle like thinner products so the top is not always smooth. Our 9oz jars are closed, capped and wrapped in bubble bags immediately upon filling. Then they are sent directly to you. The bubble bags would have to be completely compromised after they left our warehouse for someone to have tampered with the jars. If both bubble bags have clearly been cut open and unwrapped, then please let us know. A picture is always helpful for us to figure out what may have happened. Otherwise I assure you that your 9oz jar has not been tampered with.

What if I receive my product and the tube is clogged?

This happens every once in a while because Waxelene is all natural. We will be happy to send you a new tube. Please send a picture of the jar or tubes expiration date (bottom of jars, crimp area of tubes), your ship to name and address, and we will send you a replacement.

Why is my Waxelene grainy?

Waxelene should always be smooth, and never grainy. Waxelene can become grainy if it melts and rehardens. It has to get really hot (130 degrees F or more). We had a batch of Waxelene that was grainy over 2 years ago. If you have one of these jars it is probably past date by now too. We do have a satisfaction guarantee so please contact and explain your situation if you are unhappy with the quality of your Waxelene. The grains are just unprocessed beeswax so they are harmless, but not the product we intend for you to have. The grains will melt in your hands if you rub them together. Please send a picture of the jar or tubes expiration date (bottom of jars, crimp area of tubes), your ship to name and address, and we will send you a replacement.

Why does my Waxelene smell bad or rancid?

Waxelene is best when fresh. Waxelene is only freshness guaranteed for a year after opening. Oil going rancid is technically not harmful and happens to all oils over time. However, The smell is very unpleasant and we want you to experience the smell of fresh beeswax, ahh. Please send a picture of the jar or tubes expiration date (bottom of jars, crimp area of tubes), your ship to name and address, and we will send you a replacement.

Is Waxelene Gluten free?

Waxelene is made from 100% gluten free ingredients. Waxelene is made in a Gluten Free facility. We are in the process of getting Waxelene itself certified gluten free.

Why does my Waxelene vary in color and smell compared to my last purchase?

For the health of our customers and the environment we choose to use organic unbleached beeswax. Natural beeswax can vary considerably in color and smell. We go out of our way to find the best smelling beeswax available. Waxelene is sheer and we do not add perfumes, so it will go on clear and the smell will dissipate rapidly.

Where is the expiration / Best By date located?

The best by date is stamped on the bottom of the jars using the month and year (mo/yr). The date of manufacture is crimped into the closure of the tubes. We use the Julian date system on the tubes. The first 2 numbers are the year (18 for 2018). The next three numbers are the day of the year, January 1 is "1" February 1 is "32", etc. The best by date is 2 years from the manufacture date. It is important to note that the expiration date is also 12 months after opening the jar or tube.

What should I do if I get Waxelene on my clothes?

"There should be no permanent stains from Waxelene. The Marks are likely Waxelene that has saturated into the cloth and has not worked its way out yet. Waxelene is hydrophobic so like other oils and waxes it can be hard to get out. I have had luck removing Waxelene by soaking the fabric overnight in warm soapy water.
1. Use a natural dish soap as it is made for cutting oils.
2. Agitate the clothes as much as possible (idealy on a washboard). Agitate a little longer than normal because the Wax/oil combo is stuborn and will be slow to work its way out.
3. In the morning rinse thoroughly with warm water.
4. Repeat if necessary. Fabrics like cotton tend to absorb the Waxelene more than synthetics."

How should I store Waxelene?

Room temperature out of the sun is best. If the weather is excessively hot then you can keep it in the fridge. You can store Waxelene like you would most cooking oils.

Can I use Waxelene to lubricate a gasket?

Waxelene is great for this lubricating gaskets and does not break down the silicon or rubber. It will actually make the gaskets last longer.

Can I use Waxelene as a barrier before getting into water?

Waxelene is great to use as barrier before going in the pool, ocean, lake, etc. I personally use Waxelene for swimming and it lasts for at least 3 hours when I am surfing. There are no irritants, no petroleum, and it is aerated so it won't clog pores or harm reefs!

Can you put more Waxelene in the lip tubes?

Our Lip Tubes are double the size of standard lip balms. This is good for your pocketbook and the environment. We fill our tubes as full as possible. If we fill them any more then we are not able to close and crimp the tubes.

How do you keep your prices so low?

Waxelene is made in California from all organic ingredients using our patented aeration process, which requires more labor than most products. We are still able keep our prices lower than similar balms that do not use organic ingredients or our patented aeration process. From time to time you will see third party sellers charging more or less than our MSRP prices. We do not condone this and do everything we can to assure that our retailers all sell Waxelene at the MSRP prices listed on our website. I am certain that you will not get a better value from any other moisturizer.

Where can I find the 0.75oz Flip tubes and 2oz Jars?

We now have a 2oz Tube. The 0.75oz Flip Tube and 2oz Jars have been discontinued. The 2oz Tubes of the original formula are made with all organic ingredients.

Where can I find Waxelene if I can't find it in retail stores?

Waxelene has been selling out faster than we can make it! We are now using all organic ingredients and Waxelene will be going back on retail shelves over the next few months. In the meantime the best place to buy Waxelene is on our website our Amazon. Check our retail store locator for more info. www.waxelene.com

Can Waxelene be purchased Internationally?

I appreciate your interest in purchasing Waxelene internationally. Please use the international checkout on our website. https://waxelene.myshopify.com
1. Load up your cart - the more you buy, the less shipping will be per unit.
2. Click - View Cart.
3. Click - International Checkout.
4. Adjust the four fields to display the proper country, region, duties, and method.
5. The shipping will be calculated for you on the right."

Do you offer Waxelene coupons?

Currently there are no active coupon codes for Waxelene. We keep our prices are as low as possible so Waxelene can be available to everyone. Please sign up for our email list to get notified of special offers.

How can I get a Waxelene sample?

Samples run out quickly. We can put you on our list for when we do have samples available.

How can I obtain Waxelene samples as a physician?

"I appreciate your interest in our physician sample program. We are currently out of samples. We will send you some as soon as we have more.
Please provide all of the following information (if you have not already):
- Business Name
- Attn: Name
- Address
- How many customers will you give samples to each month?
- What is the nature of your practice?"

How do I set up a Wholesale account with Waxelene?

"I appreciate your interest in selling Waxelene to your retail customers.
We require that you:
- Adhere to our MSRP / MAP policies and prices.
- Do Not resell on Amazon.
- Are licensed to sell retail in your State and Country.
To sign up for a Wholesale account:
- Click ""Wholesale"" on our website menu
- Complete and submit the questionnaire.
- We will reply by email ASAP when we have approved your account. "

Can Wholesale customers sell Waxelene on Amazon?

I appreciate your business. We do not allow our wholesale customers to sell on Amazon. If you resell on other e-commerce platforms we require that you sell at MSRP/MAP prices. Please confirm that you are no longer going to sell on Amazon and that you will adhere to our MSRP/MAP policy.

What if I receive my package and the jar or Tube has been Damaged?

Please send us a picture of the incident so we can identify the issue and aviod it in the future. It is best to email info@waxelene.com and we will handle it from there!

What is the cost of International shipping?

I appreciate your interest in purchasing Waxelene internationally. Please use the international checkout on our website. https://waxelene.myshopify.com
1. Load up your cart - the more you buy, the less shipping will be per unit.
2. Click - View Cart.
3. Click - International Checkout.
4. Adjust the four fields to display the proper country, region, duties, and method.
5. The shipping will be calculated for you on the right."

What are the requirements for International wholesale shipping?

Please sign up for a wholesale account by using the "Wholesale" link on our website. There is an "International Checkout" button when you go to check out your cart. If you use this there is a shipping estimator for your address. Shipping is less per unit with a bigger order.